Complaints in Hotel

One morning, Hajar has a duty outside the city and she has to go to Bali, then she buys a ticket for that day immediately. She gets her flight at 4.30 PM. Unfortunately, she gets the news that the filght is canceled because the bad weather. It will be so difficult for her to wait in the airport for such a long time so that she decides to reserve a room and stay in the hotel near the airport. Then, she picks her baggage up from the conveyor.

She comes over to the receptionist and reserves a room...

Hajar                           : Excuse me. Good afternoon.

Receptionist                : Good afternoon. What can I do for you miss?

Hajar                           : I want to book a room for one night. Do you have any empty room?

Receptionist                : Okay. Wait a minute, I’ll check the room available.

The receptionist checks on the computer.

Receptionist                : The room 345 is available. It faces the north where you can see the

view of the Soewarna lake.

Hajar                           : How much should I Pay?

Receptionist                : For the standard room is Rp.448.000+++ and for the deluxe room per

night is Rp. 775.000+++ per night.

Hajar                           : Should I fill the form first?

Reeceptionist              : Yes, please. Here it is...

Hajar fills the form and all the requirements.

Receptionist                : How will you pay for the room? By credit card or cash?

Hajar                           : I will pay for it by credit card.

Receptionist                : Please, sign in the paper first miss.

Hajar                           : Ok.

Receptionist                : This is your key. I will escort you to the room and let me brings your

 luggage to your room.

Hajar                           : Thank you.

Hajar follows the receptionist.

Receptionist                : Here is your room, miss...

Hajar                           : Whoa! The room is quite big and it seems comfortable too.

Receptionist                : Well, we hope you enjoy.

Hajar walks down the hallway with room boy.

Hajar   : I can’t imagine how big the hotel is.... with modern touch and

so many artworks hanging on there.

Suddenly...

Hajar   : Oh my God! What a terrible room it is! This is not what I

expect before.

Hajar calls the receptionist. She is very dissapointed with her room service.

Receptionist                : Good afternoon. May I help you?

Hajar                           : I am in room 345. I am so annoyed with my room, it surprises me.

Receptionist                : I am really sorry to hear that. What’s going on Miss?

Hajar                           : Are you deaf? I don’t want to bring up this problem but this bothers

me. Air Conditioner doesn’t work well, there is no bathroom towel, pillowcases are not replace, the rooms are much incomplete, and the shower is leaked. I call the room boy and he says I have to wait but until now, nobody comes to fix all. This is not what I expect !!!

Receptionist                : Would you wait for a moment, please? I’m afraid there may be a

misunderstanding miss.

Hajar                           : Ok. But don’t be too long. I want to take a rest.

Receptionist                 : Oh God, I’m too careless. I  hope my Supervisor doesn’t know

about this.

The Receptionist comes and checks the room again and apaprently there is a misunderstanding between the room boy and the receptionist.

Receptionist                : I do really apologize for the inconvenience, miss.

Hajar                           : I hope for the next service, you and your staff will be more carefully.

Receptionist                : Ok, thankyou for your suggestions Miss. We will change your room

with the complete one, and the room number 350.

After a long quarrel, she goes to her room. Starts tidy up her stuff, and take a bath and hit the bed. She feels statisfy with the room that is changed.

Percakapan ini menggunakan simple present. Dibuat oleh Siti Hajar dan Selly Apriani Dewi (Majoring in English Literature) dari STBA Cipto Hadi Pranoto-Bekasi.Semoga Bermanfaat ;)